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Privacy Policy

Hider Food Imports Limited is committed to preserving the privacy of all visitors to www.hiderfoods.co.uk, www.hiderfoods.com, www.hider-foods.co.uk, www.hiderfoodimports.co.uk and www.hiderfoodimports.com (the "Website"). Please read the following privacy policy to understand how we use and protect the information you provide to us.

By submitting your information to us, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we may collect from you

We may collect and process the following data about you:

  • information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our site or placing an order for products. We may also ask you for information when you report a problem with our site;
  • details of transactions you carry out through our site and of the fulfilment of your orders;
  • details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing
  • if you contact us, we may keep a record of that correspondence; and
  • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Like all websites, our servers automatically record "log files" containing information about the volume and characteristics of our Website traffic. We use log files to build pictures of how our Website is used to help us to monitor and improve the service. We cannot identify you from your log files.

Use of your information

We use information held about you in the following ways:

  • to enable us to provide you with access to all parts of our Website;
  • to provide you with information, products or services that you request from us or which we feel may interest you, unless you have asked us not to use your information in this way;
  • to carry out our obligations arising from any contracts entered into between you and us including order fulfilment and delivery;
  • to notify you about changes or developments to our products or services;
  • to administer, support, improve and develop our business; and
  • to provide customer support.

We may use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer we will contact you by electronic means only if you have consented to this by ticking the relevant box situated on our Website. If you do not want us to use your data in any of the above ways, or change your mind about being contacted in these ways in the future, please contact us using one of the methods set out at the end of this policy.

Disclosure of your information

We may disclose your personal information:

  • to employees and third parties who act for us for the purposes set out in this policy or for other purposes approved by you;
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our users will be one of the transferred assets; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use [insert hyperlink to terms of website use], our Terms and Conditions of Sale [insert hyperlink to terms and conditions of sale] or any other agreement; or to protect the rights, property or safety of us, our users or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction, credit reference, credit card clearance, order fulfilment, delivery and customer support.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Marketing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can also exercise your right to prevent such processing at any time by contacting us using one of the methods set out at the end of this policy.

Our Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and if you request such information we are entitled by law to charge a fee of £10 to meet our costs in providing you with such information.

You may ask us to make any necessary changes to ensure that the information we hold about you is accurate and kept up to date. If you wish to do this, please contact us using one of the methods set out at the end of this policy.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, may be notified to you by e-mail.

Contact

Comments, queries and requests regarding this privacy policy are welcomed and should be addressed to the Financial Controller, by writing to Hider Food Imports Limited, Wiltshire Road, Hull, East Yorkshire, HU4 6PA or by telephoning 01482 561137 or e-mailing mail@hiderfoods.co.uk.